Frequently Asked Questions
Welcome to our FAQ page! Below, you can find answers to common questions about our products, shipping, returns, and more.
1. What type of products does Sealz offer?
Sealz specializes in trading cards and hobby boxes, including popular products like Magic The Gathering (MTG), TCG, Panini, Prizm, Disney, and Pokemon. We offer singles, packs, and sealed hobby boxes.
2. What is the processing time for orders?
Orders typically have a processing time of 1-3 business days before they are shipped.
3. How long will it take for my order to arrive?
Shipping within the United States takes approximately 3-7 business days after processing. So, you can expect a total delivery estimate of about 4-10 business days from the time you place your order.
4. What is your return policy?
We offer a 30-day return window from the delivery date. If you are not satisfied with your purchase, please contact us to initiate a return.
5. How is the refund process handled?
After we receive your returned item, refunds will be processed within 10 business days and issued to your original payment method.
6. What payment methods do you accept?
We accept payments through Stripe, providing a secure and efficient transaction experience.
7. Can I change or cancel my order after it has been placed?
Once an order is placed, we cannot guarantee that it can be modified or canceled. If you need to change your order, please reach out to us as soon as possible at Support@Sealz.shop.
8. How can I contact customer support?
You can contact our customer support team via email at Support@Sealz.shop. We are here to assist you with any questions or concerns.
9. Do you ship internationally?
No, Sealz currently only ships to addresses within the United States. We do not offer international shipping at this time.
10. Who pays for return shipping?
The customer is responsible for return shipping costs, unless the item received is defective or the wrong item was sent. In those cases, we will cover the return shipping costs.
Note: Our policies comply with the FTC Act by providing clear and non-deceptive disclosures about our return policy and shipping times. We also adhere to Google Merchant Center policies regarding accurate shipping and returns information.
Last updated: 2026-08-10